JP
Jaques P
1 reviews | Active since Dec 2019
13 May 2021, 10:37
****** DATA Due to lies
I Was told that by renewing/upgrading my cell phone contract, part of the package said I receive a 20GB to use up which for me sweetened the deal, now I pay 3.4k a MONTH, and I find out the 20GB is only 30 days, this unacceptable, the consultant at Vodacom fourways clearly stated its my data to use up! I am very very upset, I will move to an other service provider if I AM NOT HEARD.
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Vodacom's replyOfficial
13 May 2021, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2021, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team