MM
Mpho M

1 reviews | Active since Sept 2013

23 Aug 2017, 14:53

****** Data Bundles - AGAIN

Good day,

I was one of the unfortunate customers who had their data ****** a few days ago, on top of the normal thievery that Vodacom normally does. After my data disappeared, Vodacom obviously started charging "out of bundle" rates at the earliest convenience because of the ************ they are.

After numerous people complained, the ***** that is Vodacom decided to "reimburse" people and I was sent 250MB.

You stole way more than 250MB from me. I would like a data usage bill to show this. You stole my airtime since you charged me out of bundle rates after you stole from me again.

It is insulting how we re treated as customers of this so called best thieving network provider.

I want my data and airtime back.

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2017, 16:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Aug 2017, 11:33
Official

Dear Mpho

Thank you for your patience.

I've responded to you via SMS with feedback.

Regards,

Lucian