****** data and minutes

Item: Vodacom
Rating: 1
Author: Bhavna R

I have been on contract with Vodacom which expired at midnight yesterday. Vodacom happily decided to take all my data and minutes that u had on the morning of 31 Oct instead without notifying me. Called the call centre and they advised it will take 24 hours to come back. Over 24 hours now and not even a call. Pathetic service for a long standing customer. They take our money on time and then ***** our data and minutes. Would not recommend to anyone anymore. So dissapointing Vodacom

Helpful (0)

Replies (3)

Vodacom's replyOfficial

02 Nov 2017, 06:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply02 Nov 2017, 06:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Bhavna R's updateReviewer Update

05 Nov 2017, 07:12

Wow Vodacom, 4 days later and I'm still waiting for a call! Pathetic service, I think my family and I need a new network

Bhavna R's update05 Nov 2017, 07:12

Reviewer Update

Wow Vodacom, 4 days later and I'm still waiting for a call! Pathetic service, I think my family and I need a new network

Vodacom's replyOfficial

07 Nov 2017, 15:44

Dear Bhavna Ramrathie,

Thank you for taking my call.

As discussed, your query has been addressed and resolved.

I do apologise for the inconvenience caused.

Regards,

Vodacom's reply07 Nov 2017, 15:44