****** data and airtime

According to the government gazette released on 7 May 2018: INDEPENDENT COMMUNICATIONS AUTHORITY OF SOUTH AFRICA NOTICE 233 of 2018 (End-user and subscriber service charter amendment regulations in terms of section 4 read with section 69 (3) of the electronic communications act no.36 of 2005, as amended).

Regulation 8B (1) states that Vodacom is supposed to send the end-user a notification at 50, 80 and 100% intervals of the data bundle remaining.

Regulation 8B (2) states that Vodacom should not default the end-user into using out-of-bundle rates once the data bundle is depleted.

Regulation 8B (3) states that Vodacom must provide end-users with an option to roll over unused data before expiry date.

Coming back to my case: I bought a data bundle of 2 gig on 25/09/2018. I received a confirmation message saying "Your Vodacom 2 GB once-off data bundle is active and valid until 25/10/2018". This did not worry me as I was aware of the amended regulations.

On the morning of 25/10/2018 I received a message saying " Your data has run out". I had previously checked my data balance a few days before and I had 1,4 GB left.

In my view Vodacom did not adhere to any of the above mentioned regulations. I recieved no notifications or rol***** options from Vodacom. Once my remaining data was ****** from me, Vodacom than depleted my airtime by default.

Is Vodacom immune to these regulations and can do as they please?