1 reviews | Active since May 2016

22 Aug 2017, 09:44

****** DATA AND AIRTIME

I Purchased 1GB data on Sunday , I then added the MyMeg your day 1GB data- Vodacom then decided to take Data from my recently purchased data instead of the MyMeg data (********* and False advertising ******* !). This happens every week!! I call to complain and I am told different stories every time on how to use the "MyMeg your day data" service. Vodacom train your staff better! Last night I had 1.7 + GB data and R70 + Airtime- it was ****** off my device within minutes. I call to enquire and complain and I am told it is a general problem and to just restart my device. The problem is still on-going and no staff member can give me answers as to when I am getting what I purchased back. Should I open a ******** case against Vodacom? What must I do? This is absolutely disgusting service. Maybe Zuma and the Gupta's have major shares in Vodacom? I want my account to be corrected ASAP!!! #VodacomSA #***** #Unhappy

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Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Aug 2017, 13:34
Official

Good day,

Our records reflect that feedback has been provided. Your account has also been credited with 1GB data.

Please accept our apologies for any inconvenience caused.

Regards,
RM