****** data

Item: Vodacom
Rating: 1
Author: Ismail M

My data is disappearing at an alarming rate, about 500mb an hour even without the use of apps. Vodacom customer care at 082111 are merely TelePrompTs that do not allow you to speak to a consultant.

I have tried their call back service as well as twitter to no avail

This is very disappointing

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Nov 2017, 15:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply23 Nov 2017, 15:56

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

24 Nov 2017, 08:04

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply24 Nov 2017, 08:04

Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Regards,

Vodacom Consumer Website Team

Best regards,

****** data

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