****** DATA

Last week I purchased data and it repeatedly disappeared. In total in a space of 1 evening 11 Gigs of data disappeared from my phone. Out of data charges were then charged to an amount of +/- R 1300. 3Gigs were then credited back to me, but no refund was made for the charges. Also no further explanation was given for the disappearance of my data. This all occurred while I was out of town and also not using my cell phone as frequently as I would have had I been in the City. I find this extremely dishonest and and untoward, especially since Vodacom in the same week were well publicized for a "data bundling" as they would call it. We pay so much in this country for data and yet we are continuously exploited and **********. The out of data bundle charges need to be credited and there is no help or assistance from anyone at the call centres. All of this has occurred in the first month of me upgrading my contract to the Red contract in order to save money. In addition to this, I am also still waiting for the rugby jersey promised to me which I followed the instructions to redeem it and it has still not arrived. This is a by the by, but still relevant to the service we have received from Vodacom in the last month. A very angry Vodacom customer.