aC
andre C

1 reviews | Active since Jul 2017

18 Sept 2017, 16:42

****** DATA 23 gigs

On 8th Sept i watched as 23gigs of data was ****** from my phone in a few seconds. My phone recorded the spike as my email background data was used to ***** this data. Complained to Vodacom on 2 occasions and both times they sent me a spreadsheet conveniently indicating that the data in question had been distributed as "used" over the month. Problem is that they split the 'used data' in identical amounts over the days of the month exposing the ***** at the same time thinking that if they spread the theft over the days of the month it makes it believable. My phone snapshot clearly indicates that the data was used in a single foul swoop. This is downright theft and ***** and i cannot get to speak to anyone except the person at the call center. I insisted that Vodacom ***** division or any senior management call me. no response. complete ignorance of the matter and consider as settled as they have the spreadsheet indicating the exact same use every day adding to the 23 gigs. You forget i have proof that it was not used over the month!!!! I will open a case of theft with the police if no immediate resolution of this matter!

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Replies (2)
Vodacom
Vodacom's reply18 Sept 2017, 17:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Oct 2017, 14:49
Official

Good Day Andre Carstens,

Thank you for taking the time to voice your concerns.

Kindly note that this matter was addressed & feedback was provided on REF: ***

Regards

RO

Best regards,