1 reviews | Active since Jul 2016
****** Contract Telephone Number
<p>I have had a 082 number through Vodacom for the last 20+ years. In January I've learned that they've also allocated this number to another client by mistake. Up until now this have not bothered me too much - except that every now and then I cant be reached on the network, or I random person answers my call.</p> <p> </p> <p>However I tried to port network and this is where the trouble started. Since I dont "own" both numbers I cant be ported. I reported this in January and was told that they will correct the problem by assigning a new number to the other client. Since then I've made 40+ calls, got the direct email addresses of 5 Vodacom Business consultants and probably queued on the phone for 10+ hours - nobody gets past promising me to sort this out. The consultants I can mail directly simply ignore my emails.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As expected, there has been no progress on this matter. I've made two more calls to customer care, with promises to call me back immediately with feedback - I've received none. Two emails to the ********** adress also went unanswered.
Its like as soon as they realise that this is a slightly more difficult case than the average "they stole my data" case they try and bury it in the hope that you will eventually give up and get a new number. Nobody wants to take responsibility!
As expected, there has been no progress on this matter. I've made two more calls to customer care, with promises to call me back immediately with feedback - I've received none. Two emails to the ********** adress also went unanswered.
Its like as soon as they realise that this is a slightly more difficult case than the average "they stole my data" case they try and bury it in the hope that you will eventually give up and get a new number. Nobody wants to take responsibility!
7 emails and 4 telephone calls later and still no progress! I honestly dont know what more to do?!
7 emails and 4 telephone calls later and still no progress! I honestly dont know what more to do?!