1 reviews | Active since Jul 2015
****** cellphone number
Yesterday I posted a complaint about my Vodacom number being ported to cell c without my knowledge. Mysteriously my number was ported back to Vodacom yesterday around 2pm according to the consultant I spoke to. Again, no security questions were asked to whoever did this. I was promised I will get feedback. Since last night, I'm still waiting. It really angers me that the network I have used for many years couldn't even protect me. Someone had access to do whatever they wanted with my number and I can't even get a simple phone call from Vodacom to give me feedback regarding this issue. Again, WHY ARE WE EVEN REQUIRED TO RICA OUR SIMS IF WE CANT BE PROTECTED AGAINST *****!!! What's worse is, instead of your consultant assisting me, all she said was I need to wait 2 months and buy a new SIM card to port back to Vodacom. Such inconvenience.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
