****** CELL PHONE AND PROBLEM WITH SIM SWAM

I am having a major problem with Vodacom. My cell phone was ****** and I received the new phone from cell sure, with a sim card. The sim card was supposed to be swapped, but was not done. I called Vodacom to perform a sim swap. The first person I called refused to do it and told me to go and buy a sim. I called back again last Monday 9/11/2015 and spoke to a few people. I spoke to a lady by the name of ASTRID who assisted me, but I was told that the sim is registered on another device and could not be used. I was then called back on Wednesday to say you guys would deliver me a sim card to me on either Thursday or Friday at the latest. Somebody called to confirm delivery of the sim card, but it never arrived. I tried to call Vodacom again, but nobody could assist me. I am very frustrated and having paid out a large amount for a ****** phone I don't want to pay for a sim card. It was not my fault it does not work. I am a platinum member of Vodacom and have been with them for years, but am very tempted to go and join CELL C with their contract buy out. What is worse I was told I would be called back on Friday after the sim was delivered to perform the sim swap but was not