****** airtime - Pathetic Service from consultant

Hi

I have spoken to a very ill-mannered woman by the name of Nthabisi Mokwena at your customer centre today – 10/10/2017 around 09:15.

She has no customer service s****s. During our call, she continued raising her voice at me and speaking to me in a very rude tone and made no effort to apologize or calm me down as the customer.

I initially called in on Sunday – 08/10/2017, as R200 of my airtime had disappeared.

At around 15:00 on Sunday, I spoke to a different consultant who advised me that there was a subscription taking R10 a day which I have never authorized.

The consultant advised that she had cancelled the subscription and I've received an sms to confirm this as well.

I was then left with R130 as the consultant confirmed. I tried purchasing a data bundle shortly after the call and shockingly I had R0.00 left.

I called in as soon as I realised this – around 16:00, I was told that a case has been opened.

Today I called to request feedback on this as I am now greatly inconvenienced as I have to unnecessarily spend money on more airtime.

I received a call back from Nthabisi Mokwena, who accuses me of spending R130 airtime on Whatsapp and social media within a few minutes. Firstly, I do not have WhatsApp at all and immediately after the call I tried purchasing the bundle through the Vodacom App where my balance was R0.00.

I have 5 different contracts with Vodacom - as you can tell I have thought very highly of Vodacom to choose them as my service provider and sign up so many contracts.

I am well aware of my airtime/data allocation and usage on each of these contracts, so I don’t appreciate being accused of utilizing it when I have not. I am disgusted with the service I've just received.

Consultants like this destroy Vodacom’s reputation, you should look into this matter urgently as you will be losing many customers due to such pathetic service.

Please have my ****** airtime case investigated asap so I can be reimbursed. I await your urgent feedback.