1 reviews | Active since Sept 2010
****** airtime on 2 Vodacom no's, and misinformed about a nano card for renewal contract
For both my cell phone and my computer cell no.... You have been using my airtime !!! My cell phone ********** 504 (contract I ********** ) it is at least !!! 2 months !!! I never call nor do i use sms .... I use my airtime to buy data !!! As far as for my computer ********** 419 ( I ********** -9) at least 4 months @ R 75!!!
A very helpful chap typed in the 31050 for my cellphone to stop (whatever had to be stopped that I most certainly did not ask for ...) , A mr. Willemse works for techtronic in grahamston dealer for Vodacom but it still "eats" my precious airtime.
Then you have ******* me into renewing for an upgrade. I opted again for the Samsung J5, same as I have now. Upon coming home I opened my newly "bought" cellphone to discover that it needs a nano card !!! Which I do not have. I have contacted Techtronic in Grahamstown but since the box has been opened .... I cannot end this so called "wonderful renewal" I was tld by manager Shirley as I had opened the box... How else was I supposed to discover it needs a nano card ?? YOU TELL ME !!! Hence I was misinformed. How do you vodacom intend to solve this issue ??? I live about 90 km's away from Grahamstown ....
Then as far as your improvements in my area (Bedford - EC) it SUCKS !!! I am constantly being disconnected, as you can imagine highly frustration
I demand refunds for all ****** airtimes for both cell no's and actually demand a new nano card free of charge delivered to my door
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
