AO
Anne O

1 reviews | Active since Sept 2010

11 Apr 2018, 11:01

****** airtime on 2 Vodacom no's, and misinformed about a nano card for renewal contract

For both my cell phone and my computer cell no.... You have been using my airtime !!! My cell phone ********** 504 (contract I ********** ) it is at least !!! 2 months !!! I never call nor do i use sms .... I use my airtime to buy data !!! As far as for my computer ********** 419 ( I ********** -9) at least 4 months @ R 75!!!

A very helpful chap typed in the 31050 for my cellphone to stop (whatever had to be stopped that I most certainly did not ask for ...) , A mr. Willemse works for techtronic in grahamston dealer for Vodacom but it still "eats" my precious airtime.

Then you have ******* me into renewing for an upgrade. I opted again for the Samsung J5, same as I have now. Upon coming home I opened my newly "bought" cellphone to discover that it needs a nano card !!! Which I do not have. I have contacted Techtronic in Grahamstown but since the box has been opened .... I cannot end this so called "wonderful renewal" I was tld by manager Shirley as I had opened the box... How else was I supposed to discover it needs a nano card ?? YOU TELL ME !!! Hence I was misinformed. How do you vodacom intend to solve this issue ??? I live about 90 km's away from Grahamstown ....

Then as far as your improvements in my area (Bedford - EC) it SUCKS !!! I am constantly being disconnected, as you can imagine highly frustration

I demand refunds for all ****** airtimes for both cell no's and actually demand a new nano card free of charge delivered to my door

0
Replies (5)
Vodacom
Vodacom's reply11 Apr 2018, 11:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AO
Anne O's update19 Apr 2018, 12:50
Reviewer Update
right we now 8 days later . I have not heard from you !!! Not cia requested email, nor via cell phone nothing !!! Your debit order has been blocked until YOU solve this
AO
Anne O's update23 Apr 2018, 13:22
Reviewer Update
good morning Thank you for your reply .... BUT the ended subscription was only for cell phone no. ********** 504 NOT for my computer ********** 419. Please reverse the latter ?? Your gesture of goodwill is much appreciated !! However I still have here a brand new Samsung J5 (model 2016) ...w/out a nano card ..... How are we going to solve this ? Awaiting your soonest reply Yrs sincerely JM Ouwehand
AO
Anne O's update24 Apr 2018, 11:19
Reviewer Update
My apologies I am confusing the subscriptions with my two contracts ..... Case solved, I shall buy a nano card whenever I will be in the big city again
AO
Anne O's update09 May 2018, 07:54
Reviewer Update
pls forward banking details ASAP as yr debit order to my account has been blocked. Send to email address ********** Once received payment will be done. Thank you