****** airtime by Vodacom, credit my acc please

I usually take airtime advances and buy airtime to pay off after a few days. I loaded airtime on Saturday which just disappeared and I still owe Vodacom over R130 of airtime which should have been credited when I recharged. I call their 082135 number and I cannot believe that as customers we can no longer speak to a human being but the inefficient Tobi who does not have the options I need, and why should we be forced to chat on a message when I need to speak to a human, I need to understand why my airtime is not credited and the stupid Tobi gives a balance only, this is a big joke. Listen Vodacom u cannot force clients to type a msg when they need to chat to someone urgently, I hardly need to call u and when I do it is critical. I want my airtime please. What happened to speak to a consultant press 9?? This is utter nonsense. I will have to port this number and go to a network provider that will make to speak to me when I need to talk to them.