1 reviews | Active since Nov 2017
****** Airtime by Vodacom - Contract
I have suspected for a long time that all my unused airtime was not transferred by Vodacom and have screenshot my balance on 31/10/2017 at 21h00 and again on 01/11/2017 at 06h30 and to my surprise my suspicions was confirmed. I had 131 min left on my account on 31/10/2017 and my contract for airtime is 250 min per month. My new balance on 01/11/2017 was 328 min. Vodacom stole 53 min from me. How many people are ****** like this as we trust that this will not happen with a big company like Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team