****** airtime and data AGAIN

My mom and I have been loyal customers of Vodacom for a few years.

This evening when I returned home from work my mom informed me that ALL her airtime and data had disappeared again. When she checked this morning she had R111 rechargeable airtime, R58 Monthly airtime and about 150mb of data left. However when she checked her balance this evening when I got home there was nothing left so all the airtime and data had been taken when she was asleep and her mobile data was turned off.

When I phoned Vodacom to enquire what happened to the airtime and data, the lady from the call centre told me that the phone was left on the Internet from 12:05am (which is the time my mother is asleep at night and data turned off).

After 15+ years of being with Vodacom, I have never been more disappointed in them and if it was up to me I would never recommend them to any of my friends or family due to them being such lying *******.

I hope this matter will get sorted out soon and that Vodacom can renew my trust in them.

Very disappointed customer