ZN
Zarina N

1 reviews | Active since Aug 2009

31 Jul 2016, 19:45

****** airtime and data

<p>not the 1st time this happens in past few weeks. I ve heard the horror stories of data and airtime disappearing this time it happened to be mine. Vodacom's latest victim! i am sure staff are ***gy backing on our lines I bought R190 airtime to convert to data struggling to convert I watched as airtime disappeared while handset lay on coffee table before my eyes. then tried calling customer service ...No answer!!!@*/^ the other day 5 gig gone in I swear 5min.soooooo fed up.in response to my complaint please Vodacom dnt mention your phising line. its lame and it highlights your unstable systems as you should protect your customers. tell your staff to stop downloading movies with our data. I want my money or data returned. </p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2016, 05:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team