****** airtime
<p>Good day,</p> <p> </p> <p>I had R15,92 airtime and 1.00 GB data + 40.55 MB DATA at 12:33 today.</p> <p> </p> <p>At 13:37 I have 1023,92 MB data, but I am unable to connect to internet and my airtime has been ******?</p> <p> </p> <p>I then sent a complaint to Vodacom email department- They then called me back and said that my airtime is gone because i was on the internet- Yes i never said i wasn't on the internet. Why was my airtime taken up and not my 1 GB Data- ********* Vodacom. Now i can't even connect to the internet. I am very unhappy with this ****ty service .</p>
I have spoken to your emails department, Customer care, Solutions department and am I have honestly lost hope with Vodacom. Nobody seems to be able to help. I am angry beyond measure with the Unprofessional staff and managers!!! I honeslty lost my cool over the phone and swore- due to the frustration Vodacom and its staff have given me!!! I can not even buy airtime or data as i have no internet connection on my phone!!!
I have spoken to your emails department, Customer care, Solutions department and am I have honestly lost hope with Vodacom. Nobody seems to be able to help. I am angry beyond measure with the Unprofessional staff and managers!!! I honeslty lost my cool over the phone and swore- due to the frustration Vodacom and its staff have given me!!! I can not even buy airtime or data as i have no internet connection on my phone!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Hamilton
Please be advised our record reflects that feedback was provided to you on reference number *** on 2017-07-26 11:55:18.
Regards,
RJ
Dear Hamilton
Please be advised our record reflects that feedback was provided to you on reference number *** on 2017-07-26 11:55:18.
Regards,
RJ