Stole R4600 form my account!

<p>I did an upgrade in December 2016. The Samsung S6 handset was faulty and returned within 7 days. VC could not replace the handset or give me an equivalent, so I cqancelled the upgrade. In Feb 2017 i cancelled the contract and switched it to prepaid. Today R4600.05 get taken off my account!! Apparently to cover the cost of the handset which i don't have!! What a disgrace and then try dealing with the patheitc, inept, uselss call center staff to resolve this... what a nghtmare!! No pohone, no renewed cobtract and now R4600.05 ****** from me by Vodacom!</p>