Stole R13k via debiting my account

Vodacom billing department made an error, which was picked up by the Vodacom shop in Westville, whilst we were making an enquiry into cancelling our paid up contract. (which they did'nt want to cancel, so they did'nt) Although they knew that this bill was incorrect they still proceeded to deduct this shocking amount from our bank account, causing extreme stress for us, due to other Direct debits we have commitments for. We had to go into the bank and reverse the payment personally. Thereafter we had our phones disconnected, due to non payment. They reduced the bill and we paid. Only to find the next month they billed us for the contract that was cancelled and paid up. So once again we did not pay. Now we are sitting with all our contract phones being barred. We have found Vodacom to be extremely unorganised and unhelpful. We have filed a complaint with the National Consumer commission. We hope to get some support through that field of action. Our next step will be to get as many people as we can to stop using this service provider. If we can save other people going through this kind of pontless stress we will be happy.