STOLE MY MONEY BEFORE CHRISTMAS!!

Item: Vodacom
Rating: 1
Author: Yushalin P

VODACOM has overcharged me on the 1st of November, i have been back and forth will over 10 people in their company and till today nobody has fixed my issue,

I was first told that i need to wait 7 days for my refund to be done, and then 48 hours after that... its now been 20 days since they have overcharged me.

VODACOM *** ARE YOU DOING TO FIX THIS

AND DO NOT GIVE ME YOUR AUTOMATED RESPONSE! I WANT MY MONEY BACK YOU *******!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Nov 2017, 08:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 Nov 2017, 08:57

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Yushalin P's updateReviewer Update

20 Nov 2017, 08:58

Thanks for proving that you truly do not give a damn about customers as long as you have an automated reply! useless should just shut your doors

Yushalin P's update20 Nov 2017, 08:58

Reviewer Update

Thanks for proving that you truly do not give a damn about customers as long as you have an automated reply! useless should just shut your doors