BW
Bonita W

1 reviews | Active since Apr 2011

04 Apr 2017, 08:36

STOLE MY MONEY

<p>I am soooooooo furious. Vodacom deducted R818.60 from my account today. I have a top up contract with them for R128.49 a month, where do they find the other R690.11??? I have NOT AGREED to anything new on my aco**** and dont want anything new from Vodacom as all I receive is bad service from them.</p> <p> Who is going to refund me my money? I have other deductions that needs to go of and now I am paying penalties because of you idiots who doesnt know how to work with a computer. I want my refund TODAY and I am going to Carteblanche so that everyone can see what pathetic service provider you are. I have never ever got service from you.</p> <p>Whenever I require something there IS ALWAYS trouble ALWAYS. I want to cancel my contract in June and just keep my number, I wonder if they whould succeed in something as simple as that?</p> <p>I am not going to leave it here I want my money back TODAY!!!!!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2017, 09:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Apr 2017, 08:16
Official

Kindly note that we took ownership of your request ro ensure quickest resolve.

Warmest regards

Elroy