1 reviews | Active since Sept 2016
STOLE MY DATA TWICE
I bought 1 GIG data on ********** 1 on Tuesday ********** 2 my data had depleted. I didnt know that Vodacom had a data issue because i never received any communication from them. I called Vodacom yesterday and spoke to a girl named Sihle at about 18:06 pm she told me that I would be reembursed my data within 3 working days and in the meantime to buy a small amount of data. She also assured me the problem had been resolved. I followed her instruction and bought 100 mgb only to wake up today with no data again. I had to call Vodacom again and hold for 20 minutes to be informed that no the data bundle issue hadnt been sorted out. A very nice lady named Nicole lodged a query for my number for my missing data. My issue is that im yet to receive a message informing me that there is a data issue. Vodacom service is below par yet the data is very expensive. What exactly are we paying for? I am highly annoyed and I am definitely switching to onother service provider.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
