Stock delay.... Or poor Management????

<p>So I upgraded a cellphone contract with vodacom on 26/04/2017. They advised me that the phone was out of stock and that there will be a delay. It is now 2 weeks later, I phoned in again this morning to find out what the ETA will be on the phone, first I had to explain to the consultant what ETA means and then eventually they were still not able to give me a estimate ETA. According to vodacom everything is suppose to go faster and easier when doing it online or directly by dialing ********** , but that is definitely not the case.</p>