Stock control/shortages
I did an upgrade on the 14th of Feb 2021. I have not yet received my new phone (Samsung Note 10 Lite) and was informed that it will be received by their warehouse hopefully on the 19th of March.
A week ago I was told stock would arrive on 5 March 2021.
A week before that I was told stock would arrive a week later.
Today I phoned 5 times where 3 of the calls were dropped in my ear and the other times I was just told "that is how it is/I cant do anything for you". No one will try and just ask a question or phone a friend. Except for Hope from after sales that at least tried to help me.
Why are you advertising so many deals with a device that you dont have or will only receive 100 devices of? I am sure you have more than 100 back orders for this phone.
If I decided to cancel my order and go with something else I dont get the deal that I did last month. Everything else is more expensive and I do not get the sterilizer that was included in my original deal.
I would please like a solution to this as soon as possible
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Replies (4)
Vodacom's replyOfficial
08 Mar 2021, 19:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2021, 19:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Mar 2021, 19:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2021, 19:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Mar 2021, 11:04Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our upgrades team. Based on the feedback provided, our team advised of the ETA for the device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our upgrades team. Based on the feedback provided, our team advised of the ETA for the device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2021, 11:04
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our upgrades team. Based on the feedback provided, our team advised of the ETA for the device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our upgrades team. Based on the feedback provided, our team advised of the ETA for the device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
09 Mar 2021, 11:26I am not happy with the ETA that was given as I was given 2 different ETA's previously that was incorrect. And who says I will be one of the recipients of the 100 devices that will be delivered?
If not, how long will I have to wait before stock is delivered again?
Can someone tell me if I will receive my device if the next shipment arrives or not.
My problem is that none of the people I spoke to except hope could be bothered to ask questions or get stock sheets. They just say that's how it is...
All I am looking for is answers that can be answered by taking a little bit of initiative which no one will. For a service industry it is shocking!!!
This is why I left Cell C and ported my number to vodacom. I really thought you would be much better.
So I am still waiting for the answers on my questions above.
And why have so many specials for a device that is not available?
If not, how long will I have to wait before stock is delivered again?
Can someone tell me if I will receive my device if the next shipment arrives or not.
My problem is that none of the people I spoke to except hope could be bothered to ask questions or get stock sheets. They just say that's how it is...
All I am looking for is answers that can be answered by taking a little bit of initiative which no one will. For a service industry it is shocking!!!
This is why I left Cell C and ported my number to vodacom. I really thought you would be much better.
So I am still waiting for the answers on my questions above.
And why have so many specials for a device that is not available?
's update09 Mar 2021, 11:26
Reviewer Update
I am not happy with the ETA that was given as I was given 2 different ETA's previously that was incorrect. And who says I will be one of the recipients of the 100 devices that will be delivered?
If not, how long will I have to wait before stock is delivered again?
Can someone tell me if I will receive my device if the next shipment arrives or not.
My problem is that none of the people I spoke to except hope could be bothered to ask questions or get stock sheets. They just say that's how it is...
All I am looking for is answers that can be answered by taking a little bit of initiative which no one will. For a service industry it is shocking!!!
This is why I left Cell C and ported my number to vodacom. I really thought you would be much better.
So I am still waiting for the answers on my questions above.
And why have so many specials for a device that is not available?
If not, how long will I have to wait before stock is delivered again?
Can someone tell me if I will receive my device if the next shipment arrives or not.
My problem is that none of the people I spoke to except hope could be bothered to ask questions or get stock sheets. They just say that's how it is...
All I am looking for is answers that can be answered by taking a little bit of initiative which no one will. For a service industry it is shocking!!!
This is why I left Cell C and ported my number to vodacom. I really thought you would be much better.
So I am still waiting for the answers on my questions above.
And why have so many specials for a device that is not available?