Stinking service from Vodacom

I must say that I am saddened by how you have decided to handle my complaint/query. I spoke to a Team leader by the name of Thomas on 26/02/18 about a ********** contract in my name. He then instructed me to email an Affidavit and a copy of my id which were sent on 14/03/18 to ********** and I received an email from ***** DISPUTES ********** on 14/03/18 with reference:is EC-1J8A-3PMQBA and I was told that I will be contacted by Vodacom's forensic team however this morning at 08h27 from a lady by the name of Tashidi who was calling in connection with my contract account and hung up while I was advising her that I do not have a contract phone and that I have already forwarded all required documents. Is that how Vodacom trains their agents? because that is not customer service or customer centricity. we are heading for the 26/03/18 - may I request that you guys don't debit my current account because I was told that the contract account has been flagged as ********** however for some reason you have an audacity to call with a contract account that I do not have. I am on Prepaid for crying out loud and I have been on pre-paid since I joined your network. I have notified you guys that I have previously suffered from depression and this alone causes me a lot of stress because I don't know where you guys got my banking details and how was this contract opened and who signed for this phone that I DO NOT HAVE. should this result in my relapse again, I will hold VODACOM responsible. I am disappointed in your service guys, you have really let me down and yes I'm just a pre-paid customer but that doesn't mean I should be given such a poor service - and thank you again for giving me reasons to leave your network