Stinking Attitude for Customer Service Agent

Called in to Cancellations & spoke to Mpho. He has the worst attitude I've ever encountered. & if this is the calibre of people vodacom trusts to speak to their clients, I'm not gonna be the last one to go, and if the attitude doesn't change, I will not think twice to cancel all my 6 contracts when they expire. He clearly missed a lecture in cust service. People mostly buy experience than product although we wanna use the product. He asked me what my invoice address was, when I told him I don't receive invoices from vodacom even after calling in countless times trying to change it, he got all agro with me telling me to stick to facts, but fact is I don't receive invoices therefore don't know what vodacom has on record. Then we moved on to where he asked me how much airtime i currently have on the number I want to cancel, when I told him I don't know because I don't use that contract for mysef he flipped again. The icing on the cake was when he argued that I do not have 6 contracts and dropped the phone on me. And then started screening my calls cause only when i used a different number did it get through. I am appalled. Btw I did answer security Qs. Get the Tape.