SM
Selloane M
1 reviews | Active since Sept 2019
18 Sept 2024, 11:40
Stingy network
Vodacom doesn't know how to acknowledge their customers. I have had a contract with them for close to 10 years now. They have never offered to give me something for being a loyal customer but instead they will increase the installment every year if not twice a year their prices are super high. They are not for their loyal customers I would rather go join other networks who would probably give me something.
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Replies (2)
Vodacom's replyOfficial
19 Sept 2024, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2024, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2024, 11:27Dear Selloane.
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Vodacom has a loyalty platform in the shape of Vodabucks, Customers will be able to earn "VodaBucks" with which you may interact with certain digital storefronts or other value features introduced by Vodacom. In addition, we also have Shake Every Day, where every Vodacom consumer (including prepaid, hybrid and postpaid) will receive a minimum of one daily "Shake" free of charge which can be used by consumers to win a multitude of prizes. Important to note, it is a game of chance.
In relation to the price increase, this is unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Vodacom has a loyalty platform in the shape of Vodabucks, Customers will be able to earn "VodaBucks" with which you may interact with certain digital storefronts or other value features introduced by Vodacom. In addition, we also have Shake Every Day, where every Vodacom consumer (including prepaid, hybrid and postpaid) will receive a minimum of one daily "Shake" free of charge which can be used by consumers to win a multitude of prizes. Important to note, it is a game of chance.
In relation to the price increase, this is unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2024, 11:27
Official
Dear Selloane.
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Vodacom has a loyalty platform in the shape of Vodabucks, Customers will be able to earn "VodaBucks" with which you may interact with certain digital storefronts or other value features introduced by Vodacom. In addition, we also have Shake Every Day, where every Vodacom consumer (including prepaid, hybrid and postpaid) will receive a minimum of one daily "Shake" free of charge which can be used by consumers to win a multitude of prizes. Important to note, it is a game of chance.
In relation to the price increase, this is unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Vodacom has a loyalty platform in the shape of Vodabucks, Customers will be able to earn "VodaBucks" with which you may interact with certain digital storefronts or other value features introduced by Vodacom. In addition, we also have Shake Every Day, where every Vodacom consumer (including prepaid, hybrid and postpaid) will receive a minimum of one daily "Shake" free of charge which can be used by consumers to win a multitude of prizes. Important to note, it is a game of chance.
In relation to the price increase, this is unavoidable across all industries, but we are committed to minimizing this financial impact on you while keeping you connected to the people and things that matter most. As we move forward with and continue to provide a quality service, rest assured that we are committed to keeping this as low as possible.
Regards
Vodacom Consumer Website Team
Best regards,