STILL waiting, Vodacom

I app**** online for a new line nearly 2 weeks ago and would receive the Samsung S8 and the Gear. When I app****, there were stock available. Vodacom promises next-day delivery. When I did not receive my phone 2 or 3 days later, I called Vodacom. THEN all of a sudden there was no stock available of the Gear and therefore they could not send me anything. Since then I called every day. I am put through to numerous numbers and numerous people. I have make call after call after call after call, all with the same answer: no stock of the Gear and no idea when it will arrive. Also, they find it funny that there was online stock, when I app****. I even put online complaints on their pages, and I get the same lame answers: call us. People that promise they will get back to me, don't. My suggestion, as to swop out the Gear for another that is in stock, or to send me the phone in the meantime, is ignored. I want my phone TODAY. I do not want to wait any longer The moment I do not pay Vodacom account for whatever reason, they cut my lines. So why must I wait??? For all I care they could go into a Vodacom shop and BUY the missing article!!

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards, Vodacom Consumer Website Team

therisaklein:

And it is yet again, HOURS later with no call or feedback. Exactly what they have been doing EVERY day, telling me someone will call me back. I will therefore also go the newspapers if my problem is not solved by 14h00 today. And this, ladies and gentlemen, is how Vodacom treat their long time clients...