Still waiting to be approved for a second contract - Frustrated!

I am very disappointed with the service I have received from Vodacom, I’ve been a Vodacom customer for over 10 years and a loyal customer. I was due for an upgrade which I went in to do on Monday. I currently have two contracts, a phone and a dada contract, I wanted to cancel the data contract and take out a second phone contract. After doing the paperwork and being told that is fine they will order the phones (because there was no stock). I then got told I dont have 'finance' on my account and they need to get it approved. This could take a day or two. Well to cut the long story short I have been in vodacom every day since and still no approval has been done on my account. Why does this take so long?? I have been a loyal customer and have two contracts out with you already, wanting to cancel the one and replace it with another should not be hard!

I want to give you more money and support your company but you take over 5 days to approve my finance??? If I had known it would had been this hard I would have gone to another company. I also cannot just get my upgrade now for one phone atleast as they say they have to wait for this! How is that even possible. Surely I can still get my upgrade and wait for hte other contract to be approved. You guys need to relook into how your system works becuase that is not right.

A lady, Anabelle, from Watercrest mall, vodacom shop did help me but then he said there is a back log in the fiance department. Why is nobody stepping in to get this back log sorted?

Please sort this out ASAP so I can get my contracts and phones without anymore waiting.