1 reviews | Active since Oct 2016
STILL WAITING ON VODACOM NOW FOR 2MONTHS TO SORT OUT THE SAME PROBLEM
<p>Vodacom deducts money from my account every month for two separate contracts that I cannot even use because they locked my simcard. I have been contacting their customer care now for two months on end and written a hello peter review and the problem is still not fixed. Please I beg you, stop having your consultants tell me that the problem has been escalated, because that is the standard response that I have been hearing for the past two months.</p> <p> </p> <p>I want to hear that the problem has been fixed and that I can use the services that I am paying for.</p> <p> </p> <p>STOP *****ING MY MONEY AND PROVIDE THE SERVICE.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Stop sending me these system generated emails and actually fix the problem. Thanks. I don't want to hear that it has been escalated, I want to hear that it has been fixed.
Stop sending me these system generated emails and actually fix the problem. Thanks. I don't want to hear that it has been escalated, I want to hear that it has been fixed.
Thank you for contacting me. My cellphone has been unlocked. I'll check tonight whether my ****le(wifi router) is working. Will comment on this post as soon as I'm confident that the matter has been resolved.
Thank you for contacting me. My cellphone has been unlocked. I'll check tonight whether my ****le(wifi router) is working. Will comment on this post as soon as I'm confident that the matter has been resolved.
SO CLEARLY THIS MATTER HAS NOT BEEN RESOLVED. MY WIFI ROUTER IS STILL INACTIVE AND NOT WORKING. I think from here on out, I'm rather just going to make every effort to cancel all my services with Vodacom. I have had enough suffering and paying for a service which a cannot use.
I've given you so much time to fix this problem and the service I'm receiving is pathetic.
SO CLEARLY THIS MATTER HAS NOT BEEN RESOLVED. MY WIFI ROUTER IS STILL INACTIVE AND NOT WORKING. I think from here on out, I'm rather just going to make every effort to cancel all my services with Vodacom. I have had enough suffering and paying for a service which a cannot use.
I've given you so much time to fix this problem and the service I'm receiving is pathetic.