Still waiting on the resolution to happen

A consultant called me and resolved the complaint below but 3 days later the resolution we agreed on is still not yet done. 135 customer care is not helpful

When ICASA ruling on out of bundle came into effect vodacom sent me an sms saying I will no longer be able to access internet if I do not have data bundle (meaning I will not use airtime for data activities). I even tested this to make sure and I couldn't connect to the internet because I only had airtime and yes it didn't connect. Out of the blue vodacom reversed this and in june my airtime was charged over R80 for out of bundle data costs. After calling customer care yesterday and talking to Tobi I was told I didn't opt in for the service. How was I supposed to opt in to something that was activated when it commenced. Please reimburse my airtime