Still waiting on refund

<p>Vodacom double debited me with an over charge of R174 which they admited to and send me an sms confirming they will pay my personal account with R174 reference number - 1- ********** ********** . this was over 3 weeks back and nothing. Everytime i call in no one knows what they doing and eventually someone puts down on me or says they transferring me to a manger then call drops. The manager told me max 7 business day and i would be called on the 6th with a follow up to see everything is ok. Its the 13th and nothing. I spoke with a team lead at solutions and they promised a call back and nothing has been done yet. Over Vodacom your staff are a joke including and exspecially management. I was told my vodacom account was credited with R199 ( I ASKED FOR AND RECIEVED CONFIRMATION OF A PAYMENT TO MY DIRECT BANK ACCOUNT ) sort this out</p>