Still waiting on my Cancellation

Vodacom I am still struggling to get you to cancel my account! They have taken off another month's debit order and the cancellation team keeps hanging up on me each time I call after keeping my on hold for 30 MINUTES from LONDON! I am so fed up with your useless service and *********** staff! No one should use Vodacom, especially for a contract as ***** seems to be RIFE in the company and all they will do is waste your time and make it impossible to cancel it! The ********** activity of renewing my contract took place while I was in London but they still won't sort it out! You have enough money to put actual security and competent people in place but you would rather just make a ton of profits and keep your customers angry and miserable. An utter disgrace!!! I have included my quotation for cancellation (WHICH WAS CANCELLED!!) reference number in this review so hopefully they actually do their jobs! I am still in London with no roaming because all of a sudden I don't qualify for it - which is NONSENSE - so Vodacom will need to contact me via email.