STILL waiting on feedback on 10:28 Mon 13 July

I posted a complaint on 10:28 Mon 13 July 2015, ,to which I've reserved no adequate response.<br> A consultant named Michael tried calling me twice when I was unable to answer. He then mailed me, requesting a copy on my transaction slip in order for a refund to take place. i sent the copy of the til slip to [Email Removed] on 21/07/2015, to which i received no feedback. i forwarded the same email again on 23/07/2015 and have still not received feedback.<br> <br> TERRIBLE customer service. please advise.