1 reviews | Active since Oct 2012
Still waiting on Black Friday deal . . .
I took Vodacom's black Friday(400GB) deal and up to today have not received my router - only a sim card(which cant be used without the Router) - so I have nothing. I left numerous calls, logged tickets only to be transferred from "after sales" to "customer care", to "online sales", to Bytes or something, and back round again. Spending hours up to now on calls with all the service departments' staff with little to no feedback. (Even the one sarcastic member telling me I must go and speak to the Vodacom CEO after his only advise was to cancel my contract because Vodacom cant help me - that said I was extremely frustrated with the poor service Vodacom provides) I once even ended at Technical Department to replace my sim card and the Technical team advised me that buying a new sim was never the problem. So more time and money wasted
I have multiple many outstanding calls - and all I want is the deal I app**** (Sim and Router). Every Customer Care person I talked too confirmed I need a router and sim but between online sales and the warehouse and the all the departments, it can not be resolved.
Please resolve this? I don't know what to do anymore?
To be honest - I left my email and contact number- you never contacted me - you are not being honest on this platform. Further more never receiving the contract(SIM AND DEVICE) , I went through my statements and saw you deducted 4 months of the contract from me. without delivering the product.
That is theft. Please refund me my money. keep your poor service, and remove this "non-existing contract from your system" because you ****, your customer service is terrible and you didnt provide the product you promised.
I do not wish to contact you as you hold on for hours and only get transferred to different departments with one person ending your call with a false "we will get back to you"
I am tired of Vodacom.
To be honest - I left my email and contact number- you never contacted me - you are not being honest on this platform. Further more never receiving the contract(SIM AND DEVICE) , I went through my statements and saw you deducted 4 months of the contract from me. without delivering the product.
That is theft. Please refund me my money. keep your poor service, and remove this "non-existing contract from your system" because you ****, your customer service is terrible and you didnt provide the product you promised.
I do not wish to contact you as you hold on for hours and only get transferred to different departments with one person ending your call with a false "we will get back to you"
I am tired of Vodacom.