STILL WAITING FOR VODACOM TO REPLACE MY PHONE

<p>I recently upgraded online and got delivery of my phone on the 8th September 2016. On the 10 September my phone did an upgrade while connected to iTunes and refused to turn on after. the 11th at 9am i called to report this to the online aftersales and they logged a "service request" to pick up and replace phone. the whole week I Have been enquirying even took to social media about this and till today Vodacom has not picked up my device. What service is this, you are on the verge of loosing a loyal customer of almost 13 years!!. This is truely unacceptable. I expect as a customer of Vodacom to get help and reslolution to issues! </p>