Still waiting for Vodacom to phone me and sort out my SIM card - Now it is 4 weeks???

<p>I wrote a review last week about how my SIM card is not working properly since my new upgrade and that I have no DATA and Vodacom rep**** that they woould phone me. Today is Thursday and they still haven't phoned me. I have spoken to Christal at the dealership and she is trying her best to help but they keep telling her they are waiting.... I am going to contact the CCPA as now Vodacom is taking my money without giving me the service that I pay for??? Is my next step to then get lawyers involved for them to be able to just fix my SIM card??? This is completely outrageous Vodacom!!</p> <p> </p> <p> </p> <p> This was my review last week:</p> <p>3 weeks with no data on new sim</p> <p>I have upgraded to a business package 3 weeks ago. Since then my SIM card does not work properly, I can make and sometimes receive calls, but I can't access any data. I have done two sim swaps and had my phone checked by Vodacom themselves and still no progress. They keep telling me that it will work I have to give it time, but how much more time must I give? Not only isn't any of my data working (which means I can't Sms or send whatsapps) I am also losing my 10g data special that I got for one month only with my upgrade. Vodacom knows it's my SIM card that is faulty, but no progress is being made other than wait a little longer or do another sim swap. This is extremely frustrating as I rely on my whatsapps for information from parents as I am a teacher and I am a mom of two little girls who need to be able to whatsapp or message my children's teacher and nanny in case I need to..... Christal from the northlands office branch has been helping me with the whole process, but it is out of her hands as she is just a dealership. I don't know what else to do as it feels like Vodacom clearly could not be bothered.....</p>