lL
liefie L

1 reviews | Active since Apr 2017

25 Apr 2017, 09:20

Still waiting for Vodacom to phone me and sort out my SIM card - Now it is 4 weeks???

<p>So Vodacom eventually decided after 4 weeks to do something, however, my issue is still not completely fixed....</p> <p>On Friday i get a phone call from Rudi, he works for Vodacom and deals with the hello.peter site. He assures me that he will do everything to help get my phone fixed. He also assures me that he will call me by the end of the day on Friday to give me some sort of feedback. Rudi then ALSO assures me that he will make sure that Vodacom will compensate me for all the hassle, and then lastly he assures me that he will phone me on Monday morning (yesterday) to make sure everything is sorted.</p> <p>Guess what?? Today is Tuesday..... No call from Rudi.....</p> <p>I get an e-mail from Jurie Swart yesterday morning to assure me that the rest of my 10 GB will be loaded and the 2.6GB they loaded was to start me off and that was my compensation???</p> <p>I am STILL waiting for my 10 GB.....</p> <p> </p> <p>And honeslty, do you think 2GB is a good enough compensation for what you are putting me through????</p>

0
Replies (2)
Vodacom
Vodacom's reply25 Apr 2017, 10:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 May 2017, 10:00
Official

Hi Chantelle

As discussed, the matter has now been resolved.

Have a pleasant day further!

Regards,

RJ