cK
clinton K

1 reviews | Active since Mar 2012

06 Apr 2018, 16:31

Still waiting for Vodacom to contact me.

Still waiting for Vodacom to contact me after I refused to speak to their rude and arrogant agent. I complained again, was told someone would contact me and I am still waiting.

If I have to advertise my complaint in every publication within Southern Africa I will. Do not say a representative will contact you when you don’t have competent people to handle your customers.

0
Replies (2)
cK
clinton K's update06 Apr 2018, 19:24
Reviewer Update
Good day, I would like to say thank you to Tracey-Lee Williams from your Social Media department who was very helpful and understanding. She deserves to be recognized for her amazing customer service s****s. Thank you.
Vodacom
Vodacom's reply07 Apr 2018, 09:24
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this.

We will send this to the respective management for the necessary reward and recognition.

Regards

Vodacom Consumer Website Team