MA
Mohammed A
1 reviews | Active since Feb 2017
02 Mar 2021, 15:29
Still waiting for Vodacom to assist with poor network coverage.
Logged a call with Vodacom on 20 Feb regarding poor network coverage at my residence. Was told that I will be contacted within 24 hrs yet to date no response. I currently have 4 vodacom numbers and they are all pretty useless as the network coverage at my residence is extremely poor. My ref number is: ***. Can Vodacom please assist to have my coverage attended to.
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Replies (2)
Vodacom's replyOfficial
03 Mar 2021, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MA
Mohammed A's updateReviewer Update
04 Mar 2021, 17:18Just got an sms saying my query has been resolved. What nonsense!!! My query is still valid and I still do not have network connectivity. Can Vodacom please fix this situation before I am forced to cancel all 4 contracts and change service providers. ref number *** IS NOT RESOLVED
MA
Mohammed A's update04 Mar 2021, 17:18
Reviewer Update
Just got an sms saying my query has been resolved. What nonsense!!! My query is still valid and I still do not have network connectivity. Can Vodacom please fix this situation before I am forced to cancel all 4 contracts and change service providers. ref number *** IS NOT RESOLVED