Still waiting for Vodacom for feedback

My mom is still waiting like a fool to hear from Vodacom regarding the incident logged. No one has yet bothered to call or give a update of any sort! It's unprofessional and very pathetic, poor service. Vodacom just proofs it over and over again that it doesn't take anything serious, except you just paying your bill on time! Hi, me and my mom are still waiting to hear from Vodacom regarding the incident logged regarding the still bad network issue in welkom. The reference number in question is ***