Still waiting for Vodacom 3G Data activation [Day 21]

<p>PART 1:</p> <p>Bought a data contract including mobile wifi router (26 January 2017) from telephone salesman.<br />Delivered 3 February 2017 a week after taking up the offer.<br />Called them 4 Feb (Sat afternoon) asking about the sim activation & was told to call back before 2pm.<br />Called Mon 6 Feb & was told 72hrs for activation.<br />Called Thurs 9 Feb & was told 10 working days for activation from delivery date.<br />Called Friday 17 Feb (ie. 10 working days) & have been told 14 working days from date of first call. That would make it a month to activate a data contract, if I am not just given a new story on my next call.</p> <p>PS. They also tell me that they have moved from a manual activation system that took 24hrs to an automated system that, per last call, takes 14 working days from date that you call them begging to activate it. Can anyone with business sense explain the logic to me?!</p> <p>My last two Telkom 3G data contracts were activated almost instantly. Regretting not sticking with them for Data.<br />__________________________________________________<br />PART 2:</p> <p>17 days now since delivery and still no activation. Also nothing but the above copy&paste reply saying "a consultant will make contact with you in due course to assist with your query" but haven't heard from Vodacom as yet. <br />__________________________________________________<br />PART 3:</p> <p>19 Days and still waiting for sim data activation.<br />Received a call 2 days ago from someone who was very pleasant but knew nothing about the issues I have reported, saying they will query it.<br />__________________________________________________<br />PART 4:</p> <p>Tried calling the Activations department again today. Was told that their computers are offline and I should try again later :| <br />Still haven't heard back from the two people that called me and were going to 'look into it'. <br />Now getting quite painful testing the device each day hoping for a connection. Thinking its time to bin it.<br />__________________________________________________<br />PART 5:</p> <p>And so today (24 February / 21 days after receiving the device) I speak to Raphilwe at activations and am told that she will send it to 'manual activations'. No record of a request being sent previously. <br />She tells me it takes 48hrs to activate. Bogals the mind.<br />Apparently I will receive a call back today still.</p>