Still waiting for the support team to get back to me after 1 month.

On the 16th of December 2017 I contacted vodacom through their twitter account complaining that I have been receiving horrible internet connection in the Port Alfred area. I followed their instructions which did not help and they said their network team will get in touch with me. On the 22nd of December I contacted them again saying that I’ve been waiting for 4 days for their network team to get in touch, again they said their service team will be in touch. Now it’s a month later and still no word from vodacom. This is disgusting service from a company that claims to be the best. Experiencing pathetic connection on both my contract modem and prepaid sim.