still waiting for the store resolve my problem

i was not happy about the consultant who was helping by the name of makhi she gave me wrong packaging and i cancelled before seven days by my understand a customer has a right to cancel before seven days if im not happy the resone im not happy cos she said i was gonna recive one GIG on monthly basis for 24months i have logged a query before but and i got an email dat says the store will call me i end up calling the store and the manager told me that i should came and ficth my device he wont help me ive returend the tablet 3 days after upgrading since last year december 2016 plaese help cos know the manager his rude just like the consultants who was helping me by upgrading please guys do samething about the store cos my ITC its becoming dirty cos of false information coused by a consultant and the manager is protecting the consultant