Still waiting for service that actually works

I recently posted a complaint about Vodacom's service and Mogammad Adeeb Davies from Vodacom escalated the complaint I made about the lackluster service they were rendering. So Ram couriers finally came to deliver last week Wednesday, but the delivery was incomplete! In my initial conversation with the upgrade chap called Masilo at Vodacom, I NOT only requested a handset upgrade, but I requested a laptop on contract as well. But Ram only brought the new handset. I didn't take the handset because it's unacceptable that Voda did not say that the laptop will NOT come. The Ram Courier also said he cannot wait until I clarify the matter with Vodacom because they were delaying. Some form of communication would be appreciated from Vodacom. I'm no longer going to bother with calling them because I always get routed somewhere else and it just becomes a game of passing the buck. Could someone at Vodacom please do something about the call centre agents and the far-from-seamless service that is offered. The only reason why I remain with Vodacom now is because I still want to keep my number. Vodacom how can we work together to come up with a solution because you just seem to be getting it wrong