AN
Amanda N

1 reviews | Active since Feb 2011

19 Jan 2021, 14:42

Still waiting for service - ordered VOIP phone on 5 Jan today 19 Jan still waiting

I would rate this place a minus 100 if I could. I have app**** on 5 January for a VOIP line, but it seems toooooo much for vodacom to assist a client that has an account for over 30 years with vodacom.

And please don't tell me here on Hello Peter you will come back to me, because you don't. I am still waiting.....

App**** 5 Jan - on 19 Jan still don't have any VOIP phone, and trust me my account is in good standing order to approve the application.

I am basically writing this to let you know that you are delivering a pathetic service and for the public to see this review. I am going from now on with the mindset do not ask vodacom anything because they are unable to deliver, seek alternative service provider!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply20 Jan 2021, 08:49
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team