Still waiting for service

Did an upgrade through Vodacom Direct, received order at 5pm, hardware was an Out-Of-Box failure AND vodacom got order details wrong, reported it first thing next morning. Was promised by Vodacom that they would collect faulty goods and replace. Vodacom did a u-turn on their promise (not good). After being handed around from dept to dept, eventually contacted by Rashieda Jattiem - promised to listen to all my phone calls and get back to me - she never did. I am still stuck with faulty goods that I cannot use and meanwhile I am paying all my bills. Vodacom - whats going on here, how is this ethical? When is ANYONE going to actually do what they said on that side. I have so many reference numbers with each guy making a new promise. Nothing is followed through. My call records are all there, they all speak for themselves. But you guys treat me so badly. I have never missed paying a single bill. But you are most certainly going to loose me as a customer as soon as this gets sorted out - either by you or an Attorney.