GH
Graham H

1 reviews | Active since Mar 2014

30 Nov 2016, 06:53

Still waiting for response

<p>I had a complaint 5days ago, i still havent received any feedback or help with my issue, here is what the last complaint was for vodacom (they probably wont bother to help again) AS THEY DONT HAVE ANY CUSTOMER SERVICE. </p> <p>I dailed *111# to buy data for my phone, i followed the promps, Buy, data, 30days, so i bought 1GB for R149 (ridiculas price By the way) a window popped up saying, Transaction made for R149 you will recieve an sms when you data is loaded (somethign to that effect).....Guess what, im STIL WAITNG, i called Vodacom customer care (no useful help there) but here is my REF no for the call (REF: ********** 64). </p> <p>I have to wait 2days for the "back Office" to check this issue, Yet you have taken my money and i get no data, But i must wait 2 days. this is phathetic and the reason why im cancelling my vodacom contract. endless SH@#T with you guys. no real help, customers must wait for somehitng to happen, Yet vodacom can just take the money. Its bull****, and im done with this ****py "Service Provider"</p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team