STILL waiting for ps4

I need to raise this concern. I have upgraded at your store with a package for the Sony XZ Premium, and the ps4 was inclusive.

When I upgrade, I was told it would take a week for this ps4 to arrive and I could collect. (My nr ********** 337)

It is now 6 weeks later? Every week when I call the store, enquiring, only to be told again no I must try next week.

This is not what Im used to being a customer of Vodacom.

Who can I take this up with? As I am now out of patience. If you can’t help me, please provide me with contact details of people who can so I can take this up directly with them.

Your urgent response in this regard will be appreciated